April 2020 Business Applications Virtual Launch

4am in New Zealand and here I am attending this virtual event to “be the first to experience new Dynamics 365 and Microsoft Power Platform capabilities”.

It is facinating to see all presenters from their home offices as pointed out by Business Applications president James Phillips.

Top 3 new features announcements

  1. Customer Insight:
    • Real time data ingestion
    • Enhanced AI + ML integration
    • Data enrichment
    • Enhanced Analytics
  2. Customer Engagement Marketing, Sales, and Service
    • Predictive forecasting
    • Enhanced customer journey designer, and new onmi-channel channels
    • Omni-channel support
  3. Power Platform:
    • Mix Reality in Canvas App
    • Embed Power Apps with Teams
    • Single mobile app for Canvas and Model Driven Apps
    • PVA new capabilities
    • Power Automate Robotic Process Automation RPA

The Details

James Phillips introduction

  • Proud of how many have stepped up to help customer, communities in this time of need using Power Platform technologies.
  • Relaxing the deadlines (e.g. deprecated features and taking new features)
  • Northwell healthcare use case using Healthcare 360 D365, Power Apps, CDS, and AI BOT capability.
  • Unicef NFP. Engage with donors view their holistic history using Customer Insight and Marketing App for campaign automation. (+video)
  • 97% Fortune 500 organisations use the Power Platform, 54% use Dynamics 365
  • Data and telemetry > anomaly detection model > proactive action
  • The full picture

Satish Thomas Customer Insight CDP Customer Data Platform

  • Customer Insight Real-time data ingestion
  • Out of the box AI platform – next best action
  • Data Enrichment
  • Limitless analytics for AI and ML models
  • Chipotle Mexican Grill user case
  • Unified information about the customer + Enrich with Microsoft Graph + Additional Insight
  • Creating Customer Segmentations and Action them with out of the box connectors 1st and 3rd party apps.

Oren Ryngler Customer Engagement Marketing, Sales, and Service

  • Predictive forecasting with AI
  • Sales Hub to focus on customers: best channels to contact customer.
  • Data coming from Sales and Marketing apps to provide a comprehensive history view
  • Enhanced customer journey designer in Marketing
  • Omini-Channel Support: Twitter, WhatsApp, Twillio

Ryan Darby Martin HP Demo

Muhammad Alam Commerce , Finance Operations, and  HR

Lydia Williams Dr Martens Demo

Kevin Horlock Eaton Customer Demo

Charles Lamanna Power Platform

  • Mix Reality Canvas App component for 3D assets
  • Power Appas embedded in Teams
  • Single Mobile app for Canvas and Model Driven including offline capability
  • Testing and debugging tools to understand network traffics and test
  • Enhanced PVA with Visual Experience to model bots
  • Power Autpmate Flow UI with Keyboard and Mouse replay
  • Introducing App monitoring and debuging
  • gsk demo new Custom Components in Power Apps
  • GA AI Builder with hand writing recognition
  • Bot integration with Teams

Arun Ulag Power BI

Rami Mounla

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